All ordered products will be shipped from SAAD warehouse located in Bangkok, Thailand.
You can confirm that your ordered item has been shipped by checking the “Shipping Completion Email” containing the tracking number (invoice number) that is automatically sent after shipping.
If you wish to change the arrival date, etc. after shipping, please make arrangements with the delivery company yourself.
*The base currency is Thai Baht; therefore, values may fluctuate.
Asia:
East Asia:
China, Hong Kong, Japan, Korea, Taiwan
South Asia:
Bhutan, India, Maldives, Sri Lanka
Southeast Asia:
Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Vietnam
West Asia (Middle East):
Saudi Arabia, Türkiye, United Arab Emirates
Europe:
Eastern Europe:
Bulgaria, Hungary, Poland, Romania, Russian Federation, Serbia, Slovakia, Slovenia
Southern Europe:
Croatia, Greece, Italy, Portugal, Spain
Northern Europe:
Denmark, Estonia, Finland, Norway, Sweden
Western Europe:
Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Switzerland, United Kingdom
North & South America:
Canada, Mexico, United States of America, Brazil
Oceania:
Australia, New Zealand
Africa:
Egypt, Morocco, South Africa
*Arrival date and time may be delayed due to bad weather or disasters.
*It may take longer than usual during the Public Holidays, Christmas season, Golden Week, New Year’s holidays, etc.
*In some delivery areas, we may not be able to accommodate your request even if you specify a delivery time zone.
*If you refuse or decline to receive an item shipped, the item will be returned to the store. There can be extra charge for re-attempting delivery.
For any further inquires please use the contact form.
Each product will be delivered wrapped in an original gift box with a size and packaging method tailored to each product.
These items will be delivered in simple packaging and is not eligible for gift wrapping.
At SAAD, we want you to feel confident with every purchase. This policy explains how we handle:
Returns: Sending an item back to us
Exchanges: Swapping your item for the same or a different item
Refunds: Getting your money back
We handle online and in-store purchases differently, so please read carefully.
We accept return and exchange requests within 14 days of delivery.
A. If the item is defective or incorrect (SAAD’s error):
A replacement (exchange) — SAAD covers the shipping cost to send the new item
A full refund — SAAD covers the return shipping as well
B. If the item is not defective (e.g., wrong size, change of mind):
The return shipping
The shipping cost of the new item
We offer limited return options for in-store purchases.
A. If the item is defective (SAAD’s error):
B. If the item is not defective (e.g., wrong size, change of mind):
Custom, engraved, made-to-order, or limited-edition items
Sale or discounted items
Items returned after 14 days
Items not in original condition (damaged, missing tags, etc.)
SAAD is not responsible for items purchased through other retailers. Please contact the seller directly for their return and refund policies.
To qualify:
Contact us within 14 days of receiving or purchasing the item
Item must be:
Unworn and undamaged
Include tags, packaging, and accessories
For watches:
Include the original warranty card
Must have the same number of links or holes
Only one return or exchange per order is allowed
SAAD reserves the right to reject items that do not meet these requirements
Within Thailand:
Visit our Bangkok store, or
Ship using Shopee Express, Kerry Express, or another reliable courier
Outside Thailand:
Use a trusted courier with tracking
You are responsible for the item until it reaches us
Shipping Detail:
To request a return, exchange, or ask a question:
Facebook (@saadilverinternational) /Instagram (saadsilver_intl)/LINE (491wnqha)
Email: support@saadjapan.com
In-person: Visit our Bangkok store
