1.2 Buyer: The term “Buyer” refers to the individual purchasing the goods, as defined in this contract, for purposes not related to their commercial or professional activities.
1.3 Sales Contract: The sales contract is concluded between the Supplier and the Buyer via a telematic tool.
The Buyer expressly declares to make the purchase for purposes unrelated to their commercial or professional activities.
Before concluding the purchase, the Buyer will review the characteristics of the goods shown on the site. Prior to confirming the order with a “payment obligation,” the Buyer is informed about:
The contract between the Supplier and the Buyer is finalized exclusively via the Internet at SAAD Japan’s website. By following the provided procedures, the Buyer formalizes the purchase proposal for the goods displayed.
The sales contract is concluded when the Supplier sends a confirmation email to the Buyer. This email contains the buyer’s details, order number, price, shipping costs, delivery address, and a link to print the contract conditions.
The Buyer must review and verify the personal data and notify the Supplier of any necessary corrections.
The Supplier commits to accurately describing and presenting the products on the site. Any minor discrepancies between the site’s description and the actual product do not affect the validity of the contract, as the product is handmade so there can be slight difference.
Product availability refers to the actual stock at the time the Supplier issues the order confirmation. The confirmation is indicative, and simultaneous orders may lead to stock depletion. In such cases, the Supplier will inform the Buyer and adjust the order accordingly. If the Buyer opts to cancel the order, the Supplier will refund the amount within 14 days from the cancellation notice.
Payments can be made via credit card, bank transfer, PromptPay, or other methods specified by the Supplier. All payment communications will occur over a secure line with encryption.
-For returns
Please transfer the amount to the account specified by our store within 5 days from the date of your order
After receiving your order, it will be delivered within 4 to 7 business days for local customer and 7 to 14 days for overseas customers. If there is a delay due to bad weather, delivery company circumstances, or any other reason, we will notify you by email.
*We do not accept specific time slots.
The Buyer has the right to withdraw from the purchase without penalty before shipping has been made by the Supplier. The Buyer must inform the Supplier of the withdrawal intention and request for cancellation.
Material and manufacturing defects: The warranty covers material and manufacturing defects that occur within the warranty period. This includes errors in material and finishing, welding, stone setting, and the like.
Defects covered by the guarantee:
Defects in structure or design that affect the product’s functionality.
Improper functioning of locks, hinges or other accessories.
Loss or loosening of stones as a result of incorrect stone setting.
Warranty requirements: To use the warranty, you must contact us within a reasonable time after the fault or defect has been discovered. We reserve the right to assess each individual warranty claim.
Repair or replacement:
In the event of a valid warranty claim, we will either repair the product, or replace it with an equivalent product, at no additional cost to the customer. We reserve the right to repair the product up to three times before considering a refund.
If repair or replacement is not possible, or if this entails unreasonable costs, you are entitled to a price reduction or a full refund in accordance with current legislation.
Normal wear and tear:
The warranty does not cover wear and tear that occurs as a result of normal use and ageing.
Abuse or negligence:
The warranty does not cover damage caused by abuse, negligence, accidents or lack of maintenance.
Unauthorised alterations:
The warranty does not cover any item that have been altered, repaired or adjusted by anyone other than Tom Wood or our approved third parties, as agreed.
External damage:
The guarantee does not cover damage caused by external factors such as accidents, fire, natural damage or other external influences. Other external influences include examples such as damage to paving caused by negligent behaviour or accidents.
Violation of instructions for use:
The warranty does not cover damage that occurs as a result of violations of instructions for use and recommendations for maintenance, for example attempted cleaning of products with harmful chemicals, or similar.
Specific Wear and Tear:
The Supplier will issue an invoice for each confirmed and paid order. The invoice is available for printing in the “My Orders” section of the Buyer’s “My Account.”
The Supplier is not liable for delays due to force majeure or unforeseen incidents, including internet malfunctions.
The Supplier stores all order contracts digitally/paper form at its premises, ensuring confidentiality and security.
Communications and complaints should be sent to the Supplier via email to [email protected]
.The Buyer must provide valid contact details for correspondence.
Our dispute resolution and jurisdiction policy ensures that all conflicts will be resolved through arbitration in accordance with local laws. The governing jurisdiction for all legal matters will be the court located in Tokyo, Japan.
The Supplier protects customer privacy in accordance with Legislative Decree. Personal data is processed for order management, statutory obligations, and commercial relationship management. The Supplier ensures data confidentiality and security, only disclosing information to authorized parties.
The Supplier offers customized product sizes and designs, with a production timeline of 20 to 40 working days. A surcharge and advance payment are required. Customized products are not eligible for withdrawal rights.
By adhering to these detailed terms, SAAD Japan ensures a transparent, secure, and satisfying shopping experience for all customers.
