{"id":3220,"date":"2024-04-08T21:04:54","date_gmt":"2024-04-08T14:04:54","guid":{"rendered":"https:\/\/saadjapan.com\/?page_id=3220"},"modified":"2026-06-27T01:23:24","modified_gmt":"2026-06-26T18:23:24","slug":"frequently-asked-question","status":"publish","type":"page","link":"https:\/\/saadjapan.com\/th\/frequently-asked-question\/","title":{"rendered":"\u0e04\u0e33\u0e16\u0e32\u0e21\u0e17\u0e35\u0e48\u0e1e\u0e1a\u0e1a\u0e48\u0e2d\u0e22"},"content":{"rendered":"\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer free shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Zone<\/th>Free Shipping Threshold<\/th><\/tr><\/thead>
Thailand<\/td>Free Shipping<\/td><\/tr>
Asia<\/td>Above 4,500 THB<\/td><\/tr>
USA<\/td>Above 10,000 THB<\/td><\/tr>
Europe & Others<\/td>Above 5,500\u20137,500 THB<\/td><\/tr><\/tbody><\/table>

*Import duties and taxes are the responsibility of the customer.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich countries do you deliver to?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are proud to offer delivery to a total of 56 countries. Some of our major delivery destinations include China, Hong Kong, India, Japan, Korea, United Arab Emirates, Taiwan, Singapore, United States of America, Canada, Australia, and the United Kingdom.<\/p>

For the full list of countries, please check out our shopping guide<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho is responsible for import duties and taxes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Import duties, taxes, and customs fees are the responsibility of the customer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Membership & Rewards<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is SAAD Membership?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

SAAD Membership is our loyalty program that rewards customers with exclusive benefits, including birthday discounts, annual member coupons, engraving services, item reservations, and more. Membership is free to join.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Create an account on saadjapan.com to become a SAAD Member. Membership is free and benefits are activated once your account is registered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Membership tiers are automatically upgraded based on your total lifetime spending.<\/p>

\u2022 Silver: Spend \u2265 10,000 THB
\u2022 Gold: Spend \u2265 50,000 THB
\u2022 Platinum: Spend \u2265 100,000 THB<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Eligible:<\/h6>

\u2022 SAAD Thailand stores
\u2022 saadjapan.com<\/p>

Not Eligible:<\/h6>

\u2022 SAAD stores in Japan
\u2022 Vendor locations and authorized retailers (e.g. Pronto Denim)<\/p>

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\u00a0<\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Members may receive the following coupons depending on their membership tier:<\/p>

\u2022 First-Time Registration Coupon
\u2022 Birthday Coupon
\u2022 Member Exclusive Offer Coupon (Annual Coupon)
\u2022 One-Time Rank-Up Gift Coupon<\/p>

The discount amount varies depending on your membership tier.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Member Exclusive Offer coupons are issued once per calendar year and eligibility resets every January 1.<\/p>

Each issued coupon remains valid for 1 year from its issue date.<\/p>

If you receive a coupon near the end of the year, you may still receive a new annual coupon after the January 1 reset.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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  1. Log out of your account.<\/li>
  2. Log back in on a different day.<\/li>
  3. If the coupon still does not appear, please contact SAAD for assistance.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Log in to your account and go to:<\/p>

    My Account \u2192 Account Details<\/strong><\/p>

    Scroll down to the Birthday field, enter your date of birth, and save your changes.<\/p>

    Please make sure to register your birthday before your birthday arrives, as birthday coupons cannot be issued retroactively.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    SAAD reserves the right to modify or discontinue membership benefits, promotions, and terms and conditions without prior notice.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Returns and Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    If the product is different from what you ordered or defective, contact us via our inquiry form or your prefer method of communication within 14 days of delivery. We will provide instructions for returning or exchanging the item, including a prepaid shipping label. For further details, please contact us<\/a> or visit our Shipping and Returns<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    Products must be:<\/p>