Yes, we offer free shipping. The conditions vary based on the delivery destination:
*The base currency is Thai Baht; therefore, values may fluctuate.
For more information, please contact us.
We are proud to offer delivery to a total of 56 countries. Some of our major delivery destinations include China, Hong Kong, India, Japan, Korea, United Arab Emirates, Taiwan, Singapore, United States of America, Canada, Australia, and the United Kingdom.
For the full list of countries, please check out our shopping guide.
If the product is different from what you ordered or defective, contact us via our inquiry form within 14 days of delivery. We will provide instructions for returning or exchanging the item, including a prepaid shipping label. For convenience returns, complete our return form to generate a DHL return label. For further details, please contact us or visit our Shipping and Returns.
Products must be:
For further details, please contact us or visit our Shipping and Returns.
Yes, products that are made on-demand, personalized, altered, engraved, limited edition, or purchased from other retailers cannot be returned or exchanged. For further details, please contact us or visit our Shipping and Returns.
Contact us via email to confirm stock availability. If the item is in stock, send the item back to us and make a new order for the required product. We will ship the new item once the returned product meets our conditions. All the shipping cost will be borne by the customer. For further details, please contact us or visit our Shipping and Returns.
We offer a general warranty of 3 to 12* months from the date of purchase for all jewelry, bracelets, earrings, rings, leather goods, and gemstone watches. The warranty duration varies by category and is specified at the time of purchase. For further details, please contact us or visit our warranty section.
For items outside the warranty period or those not meeting warranty conditions, the shipping and repair costs will be the customer’s responsibility. We will provide an estimate of the repair cost, but the actual cost may vary depending on the item’s condition. For further details, please contact us or visit our warranty section.
Please feel free to contact us, we do offer made-on-demand items. And we do offer on-request orders for out of stock.
If you see a product on our social media that is not currently in stock or listed on our website, please contact us directly. We can check the availability of the item, provide information on restock or custom ordering options, and assist you with placing an order if possible.
Once order is confirmed you will automatically receive an email containing all the information you need to track down your order, including the direct link to the carrier’s portal for immediate verification of delivery status.
In the unlikely event that the delivered product is different from the one you ordered or is defective, please send an email to our store stating the reason for your request for return or exchange within 14 days including the date of delivery. We will contact you with instructions on how to return or exchange your item. For details, please see the shopping guide and the display based on the Specified Commercial Transactions Law).
As a general rule, we respond to inquiries within 3 to 5 business days, but if you do not receive an email from us, it may be that your incoming email is blocked.
Please be sure to add “[email protected]” in your email account’s safe senders list.
Automatic emails sent at the time of purchase may be delayed up to one day before being delivered.
Please be sure to add “[email protected]” in your email account’s safe senders list.
Feel free to contact us, if the issue is not solved.
You can choose from the following options:
Our stores are located globally, with our main locations in Japan, specifically in Osaka, Miyagi, and Niigata. Additionally, we have a store in Guangzhou, China. We also operate e-stores on various platforms, including Facebook/Instagram Shopping, Tao Bao, and Line Store.
For more information about our stores, please visit our Store Information.
Product sizes are listed in the “Product Details,” and you can also use our Size Guide to find your perfect fit.
If the size of the item you ordered does not match and you wish to exchange it for a different size, please contact us via email [email protected] or through our contact form. We will confirm if the desired size is in stock. Once confirmed, send the item back to us following our return process. You will need to place a new order for the correct size. The shipping cost for the new item will be your responsibility, but we will assist with the return of the original item.
