Returns, Refunds, and Exchanges

At SAAD, we want you to feel confident with every purchase. This policy explains how we handle:

• Returns: Sending an item back to us
• Exchanges: Swapping your item for the same or a different item
• Refunds: Getting your money back

We handle online and in-store purchases differently, so please read carefully.

1. Online Orders – Returns, Exchanges, and Refunds

We accept return and exchange requests within 10 days of delivery.

A. If the item is defective or incorrect (SAAD’s error):

• Contact us within 10 days of delivery
• Include photos and a short explanation
• Once approved, you may choose:
  • A replacement (exchange) — SAAD covers the shipping cost
  • A full refund — SAAD covers return shipping

B. If the item is not defective (wrong size or change of mind):

• Exchanges only — refunds are not offered for personal reasons
• Item must be unused and in original condition
• Contact us within 10 days
• You are responsible for:
  • Return shipping
  • Shipping cost of the new item

2. In-Store Purchases – Exchanges and Refunds

We offer limited return options for in-store purchases.

A. If the item is defective (SAAD’s error):

• Contact us within 10 days of purchase
• Provide proof of purchase and photos of the defect (if outside Thailand)
• Once approved you may choose:
  • Same-item replacement
  • Full refund
• SAAD will cover:
  • Shipping cost to return the item
  • Shipping cost of the replacement item

B. If the item is not defective (wrong size or change of mind):

• We do not accept returns, exchanges, or refunds for personal preference
• We also do not allow exchanges for different items

3. Not Eligible for Return, Exchange, or Refund

• Custom, engraved, made-to-order, or limited-edition items
• Sale or discounted items
• Items returned after 10 days
• Items not in original condition (damaged, missing tags, etc.)

4. Return & Exchange Requirements

SAAD is not responsible for items purchased through other retailers. Please contact the seller directly for their policies.

To qualify:

• Contact us within 10 days of receiving or purchasing the item
• Purchased from saadjapan.com or SAAD Bangkok Store
• Item must be:
  • Unworn and undamaged
  • Include tags, packaging, and accessories
• For watches:
  • Include the original warranty card
  • Must have the same number of links or holes
• Only one return or exchange per order
• SAAD reserves the right to reject items that do not meet these requirements

5. How to Return

Within Thailand:

• Visit our Bangkok store, or
• Ship using Shopee Express, Kerry Express, or another reliable courier

Outside Thailand:

• Use a trusted courier with tracking
• You are responsible for the item until it reaches us

Shipping Detail:

• Name: SAAD (THAILAND) COMPANY LIMITED
• Address: 1212 Charoen Krung Road, Bang Rak Subdistrict, Bang Rak District, Bangkok 10500

Customer Support & Contact Options

To request a return, exchange, or ask a question:

• Facebook / Instagram (saadsilver_intl) / LINE
• Email: [email protected]
• Visit our Bangkok store