| Zone | Free Shipping Threshold |
|---|---|
| Thailand | Free Shipping |
| Asia | Above 4,500 THB |
| USA | Above 10,000 THB |
| Europe & Others | Above 5,500–7,500 THB |
*Import duties and taxes are the responsibility of the customer.
We are proud to offer delivery to a total of 56 countries. Some of our major delivery destinations include China, Hong Kong, India, Japan, Korea, United Arab Emirates, Taiwan, Singapore, United States of America, Canada, Australia, and the United Kingdom.
For the full list of countries, please check out our shopping guide.
Import duties, taxes, and customs fees are the responsibility of the customer.
SAAD Membership is our loyalty program that rewards customers with exclusive benefits, including birthday discounts, annual member coupons, engraving services, item reservations, and more. Membership is free to join.
Create an account on saadjapan.com to become a SAAD Member. Membership is free and benefits are activated once your account is registered.
Membership tiers are automatically upgraded based on your total lifetime spending.
• Silver: Spend ≥ 10,000 THB
• Gold: Spend ≥ 50,000 THB
• Platinum: Spend ≥ 100,000 THB
• SAAD Thailand stores
• saadjapan.com
• SAAD stores in Japan
• Vendor locations and authorized retailers (e.g. Pronto Denim)
Members may receive the following coupons depending on their membership tier:
• First-Time Registration Coupon
• Birthday Coupon
• Member Exclusive Offer Coupon (Annual Coupon)
• One-Time Rank-Up Gift Coupon
The discount amount varies depending on your membership tier.
Member Exclusive Offer coupons are issued once per calendar year and eligibility resets every January 1.
Each issued coupon remains valid for 1 year from its issue date.
If you receive a coupon near the end of the year, you may still receive a new annual coupon after the January 1 reset.
Log in to your account and go to:
My Account → Account Details
Scroll down to the Birthday field, enter your date of birth, and save your changes.
Please make sure to register your birthday before your birthday arrives, as birthday coupons cannot be issued retroactively.
SAAD reserves the right to modify or discontinue membership benefits, promotions, and terms and conditions without prior notice.
If the product is different from what you ordered or defective, contact us via our inquiry form or your prefer method of communication within 14 days of delivery. We will provide instructions for returning or exchanging the item, including a prepaid shipping label. For further details, please contact us or visit our Shipping and Returns.
Products must be:
For further details, please contact us or visit our Shipping and Returns.
Yes, products that are made on-demand, personalized, altered, engraved, limited edition, sales items or purchased from other retailers cannot be returned or exchanged. For further details, please contact us or visit our Shipping and Returns.
Contact us via email to confirm stock availability. If the item is in stock, send the item back to us and make a new order for the required product. We will ship the new item once the returned product meets our conditions. All the shipping cost will be borne by the customer. For further details, please contact us or visit our Shipping and Returns.
Engraved or modified items are not eligible for return or exchange.
We provide warranty coverage for items purchased directly from official SAAD Thailand stores or through saadjapan.com.
• Jewelry: 1-month warranty from the date of purchase
• Watches: 12-month warranty from the date of purchase
Items purchased through other channels, including authorized vendors and third-party retailers, are not eligible for warranty coverage.
However, all SAAD items are eligible for maintenance and repair services, although additional charges may apply depending on the condition of the item and the requested service.
For items outside the warranty period or those not meeting warranty conditions, the shipping and repair costs will be the customer’s responsibility. We will provide an estimate of the repair cost, but the actual cost may vary depending on the item’s condition. For further details, please contact us or visit our warranty section.
Returns are for short-term issues or changes (within 14 days).
Warranty covers long-term problems with the product’s quality (up to 12 months).
Engraving and modification services are separate from warranty services and may incur additional charges.
Once order is confirmed you will automatically receive an email containing all the information you need to track down your order, including the direct link to the carrier’s portal for immediate verification of delivery status.
In the unlikely event that the delivered product is different from the one you ordered or is defective, please send an email to our store stating the reason for your request for return or exchange within 14 days including the date of delivery. We will contact you with instructions on how to return or exchange your item. For details, please see the shopping guide and the display based on the Specified Commercial Transactions Law).
As a general rule, we respond to inquiries within 3 to 5 business days, but if you do not receive an email from us, it may be that your incoming email is blocked.
Please be sure to add “[email protected]” in your email account’s safe senders list.
Automatic emails sent at the time of purchase may be delayed up to one day before being delivered.
Please be sure to add “[email protected]” in your email account’s safe senders list.
Feel free to contact us, if the issue is not solved.
You can choose from the following options:
Our stores are located globally, with our main locations in Thailand and Japan. Additionally, we have a store in Guangzhou, China. We also operate e-stores on various platforms, including Facebook/Instagram Shopping, Tao Bao, and Line Store.
For more information about our stores, please visit our Store Information.
Product sizes are listed in the “Product Details,” and you can also use our Size Guide to find your perfect fit.
If the size of the item you ordered does not match and you wish to exchange it for a different size, please contact us via email [email protected] or through our contact form. We will confirm if the desired size is in stock. Once confirmed, send the item back to us following our return process. You will need to place a new order for the correct size. The shipping cost for the new item will be your responsibility, but we will assist with the return of the original item.
Silver Members can reserve an item by paying a 30% deposit. The remaining balance must be paid within 60 days.
Gold and Platinum Members can reserve items without paying a deposit.
• Gold: Up to 30 days and 1 active reservation
• Platinum: Up to 30 days and 2 active reservations
Yes. For backordered items, the reservation period begins once production has been completed and the item is ready.
Reservation periods may not be extended unless approved by SAAD.
If the remaining balance is not paid within the reservation period, SAAD reserves the right to cancel the reservation.
Yes. Additional services and reservations provided by SAAD Thailand are charged in Thai Baht (THB) only.
Need help? Chat with us on your preferred social media for the fastest response.
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